The Customer Service – Service Parts position is responsible for managing and following up on customer requirements, ensuring proper order management, invoicing, and shipments, as well as compliance with established delivery schedules. This role involves managing customer orders and demand through SAP, coordinating shipments, administering customer portals, negotiating delivery dates, and improving packaging and inventory processes, contributing to customer satisfaction and operational efficiency. Responsibilities
• Manage and follow up on customer requirements and orders through SAP.
• Process IDOC documents (862 and 830) and ensure accurate updates of customer demand.
• Coordinate shipment creation, invoicing, and material receiving processes.
• Ensure accurate ASN transmission and compliance with delivery schedules.
• Manage and monitor customer portals, including Ford, Tesla, Honda, and General Motors.
• Address customer requests, complaints, and discrepancies in a timely manner.
• Negotiate delivery dates based on material availability and supply lead times.
• Monitor on-time delivery (OTD) performance indicators, customer complaints, and urgent requirements.
• Coordinate packaging-related activities, validations, and customer approvals.
• Identify opportunities for packaging improvements, space optimization, and cost reduction.
• Maintain effective communication with customers, suppliers, and internal departments.
• Participate in physical inventories, cycle counts, and inventory control activities.




• Support internal and external audits, as well as continuous improvement initiatives.
• Apply problem-solving methodologies and established quality standards. Qualifications Required Profile
• Bachelor's degree.
• Knowledge of customer service and business processes.
• Advanced knowledge of SAP.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Advanced English proficiency.
• Knowledge of shipping, invoicing, and order management processes.
• Knowledge of negotiation techniques.
• Familiarity with problem-solving methodologies (A3, 8D, and 5 Whys).
• Basic knowledge of IATF 16949, ISO 14001, and 5S methodology.
• Strong analytical, organizational, time management, and customer-oriented skills. Requirements
• Professional experience in customer service.
• Experience in the automotive industry (preferred).
• Experience using SAP and managing customer requirements.
• Knowledge of logistics processes, shipments, and inventory control.
• Advanced English proficiency for effective customer communication.
• Advanced Microsoft Excel skills.
• Ability to negotiate delivery dates and manage critical situations.
• Ability to analyze information, identify deviations, and solve problems.
• Ability to work effectively in cross-functional teams.
• Strong communication, leadership, organizational, and follow-up skills.
• Results-oriented mindset with a focus on continuous improvement and customer satisfaction.

📌 Customer Service – Service Parts (México)
🏢 Neuwerk
📍 México