ERC Americas Recovery ArchitectMexico City,Mexico City,MexicoFind out how well you match with this jobJob ID: 793022## Join our TeamAbout this opportunityWe are looking for an experienced Emergency Management professional to join Global Emergency Handling (GEH). In this role, you will provide senior technical support during critical customer situations, bringing the right people together to restore network services as quickly and safely as possible. GEH is a integral Customer Support organization comprising Recovery Leaders, Emergency Performance Managers, Solution Support Engineers and Recovery Architects . The team provides end-to-end emergency handling and works across customer and internal teams to stabilize and optimize networks. Set priorities, maintain a clear action plan and drive progress across technical domains, support teams and customer stakeholders.
- Lead E2E fault isolation and resolution of complex network- and solution-level issues, drawing on subject-matter experts as needed.
- Remove barriers and address complex technical,
operational and business challenges that may affect recovery.
- Contribute to customer projects and cross-domain task forces beyond emergency handling.
- Lead or contribute to post-event reviews, root-cause analysis, customer service reports and improvement activities with Local and Global Support management.
- Share expertise and support the development of effective emergency-handling practices across the team.You will bring
- A bachelor's degree in Engineering, Computer Science or a related field.
- Solid senior-level experience in Customer Support, emergency handling or a comparable telecom operations environment.
- A strong technical background and hands-on experience with telecom products and technologies such as 5GC, EPC, Cloud and IMS.
- Broad solution and networking experience in a telecom domain, preferably including end-to-end, network-level troubleshooting.
- Advanced English proficiency, written and spoken.
- Availability to work rotating shifts.**
📌 ERC Americas Recovery Architect Mexico City,Mexico City,Mexico Service Delivery Posted 8 hours ago (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México
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