Wipro Limited is seeking an experienced Genesys Cloud Engineer to design, implement, and optimize contact centre solutions using Genesys Cloud. You will architect inbound and in-queue call flows, configure data-driven actions, and manage queues, skills, prompts, and scripts. The role requires hands-on experience with Azure DevOps and ServiceNow for ITSM and CI/CD, along with CAB process familiarity. You may be on call after hours to maintain system stability and performance.
📌 Genesys Cloud Solutions Engineer (Ciudad de México)
🏢 Wipro
📍 Ciudad de México
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