TELUS Digital is seeking an Operations Team Leader CX Operations to supervise a team of representatives delivering customer support. You will monitor calls/emails, drive KPI achievement, and maintain quality assurance while coordinating with the client and handling escalations.
The role requires on-site availability and flexibility to work from home as needed, with a focus on motivating the team, managing performance, and ensuring timely payroll and day-to-day operations.
📌 Hybrid CX Operations Team Lead (Ciudad de México)
🏢 TELUS Digital India
📍 Ciudad de México
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