DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Our HR operation team is part of Didi International Business Group, with a mission to establish standardized, centralized and high-quality global management and operation as well as allow differences due to local policies, cultural customs and other factors in order to provide full coverage of HR services. Based on Didi's policies and mechanisms, we combine national policies and systems for international business, improve and timely update relevant operation management systems and processes to ensure compliance management, as well as establish an active risk warning mechanism and capability.

Role Responsibilities

- Drives HR operation process definition, improvement,



and gap analysis of current/future-state processes in partnership with key internal stakeholders.
- Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement.
- Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs.
- Works with cross-functional teams to ensure the development of an efficient and scalable end to end process.
- Coordinates with process owners and technology owners to define technology requirements to support the process deployment.
- Obtains creates and documents business requirements engaging multiple stakeholders;
- Supports Process Owners in making business decisions relating to system implementation, modification, maintenance, etc.
- Creates, manages, and drives regional/cross-country project plans and resources, executing them using appropriate tools and techniques.
- Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring.

Role Qualifications

- 10+ years of experience leading global or regional program initiatives and/or process improvement efforts.
- Bachelor's degree required.
- Fluent English & Spanish communication and Portuguese is an added plus.
- Applicable work experience in HR, consulting or operations environment.




- Excellent communication skills including research, writing, and presentation skill.
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus.
- Experience with managing transformation initiatives is highly preferred.
- Experience working with general or multi-national companies is an added plus.

EEO Statement

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too.
- We believe in integrity - Integrity is at the very core of our business.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not dis

📌 Human Resources Process Optimization Sr. Manager (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México