About the Role

Our client, WhatJobs Direct, is seeking a highly professional and customer-focused Premium Customer Service Advisor to join their team in Tuxtla Gutiérrez, Chiapas . This role is designed for individuals who excel at providing exceptional, personalized service to a discerning clientele. You will be responsible for managing complex inquiries, offering tailored solutions, and ensuring a seamless and positive experience for every premium customer. This position operates under a hybrid model, offering a blend of essential in-office collaboration and the flexibility of remote work. The adecuado candidate will possess outstanding communication skills, a proactive approach, and a commitment to upholding the highest standards of service.

Key Responsibilities

- Provide high-touch customer service to a dedicated portfolio of premium clients.
- Address and resolve complex customer issues with urgency and professionalism.
- Act as a primary point of contact for premium clients, building strong relationships.
- Proactively identify client needs and anticipate potential issues.
- Collaborate with internal departments to ensure prompt and satisfactory resolutions.
- Maintain detailed and accurate records of client interactions and preferences.
- Contribute to strategies for enhancing the premium customer experience.




- Uphold the brand's reputation for excellence and personalized service.

Requirements

- Proven experience in customer service, preferably in a premium or VIP client-facing role.
- Exceptional communication, interpersonal, and problem-solving skills in Spanish.
- Ability to handle sensitive information with discretion and confidentiality.
- Proficiency with CRM systems and customer service software.
- Experience working in a hybrid environment, balancing office and remote duties.
- Strong organizational skills and meticulous attention to detail.
- Bachelor's degree in a relevant field is preferred.
- A polished and professional demeanor.

Benefits

- Our client offers a competitive salary and an attractive benefits package for this hybrid role in Tuxtla Gutiérrez, Chiapas .
- Benefits include comprehensive health insurance, generous paid time off, and opportunities for professional development and career advancement.
- The hybrid work model provides an excellent work-life balance.
- We foster a supportive and collaborative team environment where you can grow your skills and make a significant impact.
- Join a company dedicated to delivering unparalleled service and creating lasting relationships with its valued clients.

📌 Asesor de Servicio al Cliente Premium (Tuxtla Gutiérrez)
🏢 Placements24
📍 Tuxtla Gutiérrez