Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

The team has in-depth knowledge of HR management practices, end to end processes and ability to monitor and control data and problem-solving, while assisting with a variety of questions across all areas of HR, including policies, benefits, pay, recruitment, and vendor management etc.

Role Responsibilities

- Responsible for SOP generation and maintenance, ensure HR integrity and compliance well executed
- Set SLA according to the process, monitor the operating efficiency and execution of the process, regularly form a diagnostic report and propose an optimization plan based on the process execution situation;
- Assist in the establishment of an international HRSSC service quality management system, optimize service quality and service efficiency




- Ability to manage diverse perspectives across global team in a rapidly changing environment.
- Leverage knowledge base to provide consistent customer service and solutions to customer inquiries.
- Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives.

Role Qualifications

- More than 7 years of experience in HR life cycle (onboarding/offboarding/transfer etc) and employee inquiries support , able to prioritize effectively and balance multiple tasks.
- Passionate for continuous improvement, have proven track of managing complex HR processes or projects and being able to solve and identify solutions to problems.
- High level of attention to detail and results oriented with strong organizational skills.
- Proficient in excel and mandatory experience working with payroll and personnel administration.
- Bachelor’s degree in Operations or Human Capital (Industrial Engineering, Business Administration, Industrial Relations).
- Must have full proficient in English (verbal and written communication skills). This is a MANDATORY requirement.

EEO Statement

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.





- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committe

📌 HR Service Manager (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México