CMA CGM is seeking a Customer Service Leader in Mexico City to drive end-to-end customer experiences across ships, offices, and digital channels. You will coordinate cross-functional teams, manage escalations, and lead service reviews to ensure top-tier performance and continuous improvement.
The role emphasizes stakeholder management, KPI ownership, and a customer-centric mindset to support retention and operational excellence.
📌 Customer Experience Leader: CX Ops (Ciudad de México)
🏢 Cma Cgm
📍 Ciudad de México
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