About the Role

Our client is seeking a highly responsive and technically adept Agente de Servicio al Cliente y Soporte Técnico to join their team in Guadalajara, Jalisco . This role combines excellent customer service skills with the ability to provide basic technical support related to our client's insurance platforms and digital tools. You will be responsible for assisting customers with inquiries, troubleshooting common technical issues, guiding them through online processes, and resolving problems efficiently. The idóneo candidate is patient, possesses strong communication skills, and enjoys helping others navigate technology. This position operates on a hybrid model, allowing for a balance between remote work and in-office collaboration. We are looking for an individual who is passionate about customer satisfaction and has a knack for problem-solving in a support environment.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat regarding insurance products and digital platforms.
- Provide first-level technical support for online portals, mobile applications, and other digital tools.
- Troubleshoot and diagnose common technical issues, guiding users through step-by-step solutions.
- Escalate complex technical problems to the appropriate support teams or IT specialists.
- Assist customers with policy-related questions, account management, and general inquiries.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.




- Identify opportunities to improve customer experience and streamline support processes.
- Collaborate with team members to share knowledge and best practices.
- Maintain a high level of customer satisfaction through efficient and empathetic service.

Requirements

- High school diploma or equivalent; technical certifications or associate degree preferred.
- Proven experience in customer service and/or technical support roles.
- Familiarity with insurance industry terms and processes is a plus.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using computers, common software applications (e.g., Microsoft Office), and navigating digital platforms.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Comfortable working in a hybrid environment, with periods of remote and in-office work.
- Adept at learning new technologies and tools quickly.

Benefits

- Our client offers a competitive salary, potential for performance bonuses, and a comprehensive benefits package including health insurance, life insurance, and retirement savings options.
- You will benefit from ongoing training and development opportunities to enhance your technical and customer service skills.
- The hybrid work arrangement provides flexibility and supports a healthy work-life balance.
- Join a dynamic team and grow your career in a customer-centric organization.

📌 Agente de Servicio al Cliente y Soporte Técnico (Centro)
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