Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes.

We are looking for an experienced risk investigation analyst that will help us investigate the fraud cases we receive and will deal with the risk account and response for key loss metrics while maintaining a positive user experience.

Role Responsibilities





- Investigate the fraud & dispute cases.
- Confirm fraud type and verify the dispute reasons of the cases, and collect valid and sufficient evidences to support chargebacks and arbitrations.
- Resolve chargebacks under the rules of credit card associations, such as Mastercard, VISA, AmericanExpress;
- Collaborate with the customer service team and account & settlement team, to solve the issues related to unrecognized transaction from cardholder.
- Using a combination of manual and automated tools to gather data and conduct complex and deep-dive investigations of sophisticated negative cases, categorized and tagging the cases.
- Working with the transaction risk operation, strategy, algorithm and customer service team to manual review and audit the false positives of the risk rules to improve the user experience.

Role Qualifications

- Native Spanish speaker with second language: English or Chinese.
- Experience leading a team.
- 2-5 years of experience with at least 1 years of experience in credit card industry or payment industry, with experience in credit card dispute resolution or transaction risk operation.
- Excellent written and verbal communication skills and ability to influence others, with strong leadership skills and ability to manage.
- Experience in working autonomously and prioritizing multiple goals.

EEO Statement





- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their ge

📌 Investigate Supervisor (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México