After successful knowledge of the following Level 1 tasks:

Receives and verifies cash from customers and follows all cash handling procedures

Accurately reconciles cash drawer daily including scanning of all images

Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.

Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.

Understands and is able to Navigate NuPoint Core System

Navigates the S drive according to job duties

Accurately process savings bonds for redemption

Processes cash advances

Able to accurately complete a check order form

Effectively demonstrate digital solutions to customers or potential customers

Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.

Basic knowledge and navigation skills of Internet banking and Mobile App

Basic digital equipment knowledge

Annually participate in Robbery/Security training

Read and attest to both the Employee Handbook and the Business Continuity Plan

Complete mandatory online training course

Qualifications





High SchoolDegree or related experience.

Strong communications (written and verbal), customer skills, & interpersonal skills

Strong computer skills

Proficient with PC based teller software or willingness to learn

Be able to operate email

Physical Demands

- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
- Ability to communicate in writing and verbally.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting or moving is required up to 25 pounds.
- Regular, predictable attendance is required.

Work Environment

- Moderate noise (i.e. business office with computers, phone and printers, light traffic).
- Ability to work in a confined area in some situations.
- Ability to sit at a computer terminal for an extended period of time.
- Standard office lighting.

📌 Customer Service Representative (México)
🏢 Home Bank
📍 México