We are seeking a proactive and detail-oriented Senior Associate – Issue Management to coordinate the end-to-end issue remediation lifecycle within a Governance, Risk, and Compliance (GRC) environment. This role ensures issues are properly documented, tracked, remediated, and closed in accordance with governance requirements.

Key Responsibilities

- Coordinate issue identification, documentation, prioritization, remediation, validation, and closure.
- Support issue owners in defining remediation plans, milestones, deliverables, and deadlines.
- Track corrective actions, outstanding commitments, and remediation progress.
- Follow up with stakeholders, identify delays and risks, and elevate blockers when necessary.
- Coordinate with business, technology, risk, compliance, audit, and service teams.
- Maintain accurate issue records, remediation evidence, and closure documentation.
- Prepare status reports, dashboards, and KPIs for management and governance teams.




- Identify process improvements and ensure compliance with established policies and procedures.

Required Skills & Qualifications

- Strong organizational, analytical, and problem-solving skills.
- Excellent attention to detail and proactive follow-up.
- Experience coordinating remediation activities, deadlines, and multiple stakeholders.
- Strong communication, stakeholder management, and escalation skills.
- Professional working proficiency in English, both written and verbal.

Preferred Qualifications

- Bachelor's degree in IT, Cybersecurity, Risk Management, Business Administration, or a related field.
- Experience in Issue Management, GRC, IT Risk and Controls, Internal Audit, Audit Remediation, or Service Management.
- Familiarity with remediation plans, audit findings, issue-tracking systems, and governance reporting.
- Certifications such as CISA, CRISC, CGEIT, or CompTIA Security+ are a plus.

📌 Senior Associate – Issue Management (Ciudad de México)
🏢 Ingeniosi
📍 Ciudad de México