Our client, WhatJobs Direct, is seeking an experienced Customer Service Agent to enhance their team in Querétaro City, Querétaro . This role is pivotal in providing outstanding support to our diverse customer base, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The idóneo candidate will have a proven track record in customer service, strong communication skills, and a passion for delivering exceptional experiences. This position operates under a hybrid model, allowing for a blend of in-office collaboration and remote work flexibility. You will be a key player in maintaining high service standards and contributing to a positive brand image.
Key Responsibilities
- Handle customer interactions via phone, email, and chat promptly and professionally.
- Identify and assess customer needs to achieve satisfaction.
- Troubleshoot and resolve issues, escalating when necessary.
- Provide accurate product and service information.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback to improve services and processes.
- Collaborate with team members to achieve departmental goals.
- Adhere to company policies and procedures.
Requirements
- Minimum of 2 years of experience in a customer service role.
- Excellent verbal and written communication skills in Spanish.
- Proficiency in using customer service software and tools.
- Strong problem-solving and active listening skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- Comfortable working in a hybrid setting, balancing on-site and remote duties in Querétaro City, Querétaro .
- High school diploma or equivalent.
- A positive attitude and a dedication to customer satisfaction.
Benefits
Our client offers a competitive salary and a comprehensive benefits package for this hybrid position in Querétaro City, Querétaro . This includes health insurance, paid time off, and opportunities for professional growth and training. The hybrid nature of the role provides a desirable balance between office-based teamwork and the flexibility of remote work. We believe in fostering a supportive and collaborative work environment where employees are valued and encouraged to develop their skills. Join us and contribute to a company committed to excellence in customer service.
📌 Agente de Servicio al Cliente con Experiencia (Santiago de Querétaro)
🏢 Placements24
📍 Santiago de Querétaro
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