Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

We are looking for an experienced risk operator manager to manage an organization of analysts especialized in risk alert of credit card transactions processing, contact with our cardholder to confirm the transaction information, and response for key loss metrics while maintaining a positive user experience. This position also manages a group of analyts specialized in processing complaints from carholders to identify friendly fraud or potential charge back opportunities. This position reports directly to the Senior Anti-Fraud and Prevention Manager and has direct and constant contact with our Fraud Prevention Senior Fraud Risk Manager in China. The incibment must display high experience in managing operations of more than 10 people,



being responsible not only for the operational results, but for the team members development.

Role Responsibilities

- Handling the risk event detected and alerted in the system, identify the risk transaction.
- Dealing with the risk account once the risk event happens and is confirmed.
- Involved in strategic and tactical risk mitigation to avoid losses while ensuring high customer service levels.
- Working with the strategy, algorithm and customer service team to manual review and audit the false positives of the risk models to improve the user experience.
- Coordinating adverse response plan including investigations and reporting.

Role Qualifications

- Native Spanish speaker with a second language: English or Chinese
- Bachelor’s degree or proven 3 years work experience in Finance, Economics, Mathematics, Engineering, Statistics or a similar Quantitative field.
- 5 years of experience with at least 2 years of experience in the risk management industry, with experience in credit card transaction risk management or fraud detection.
- Excellent written and verbal communication skills and ability to influence others
- Strong leadership skills and ability to manage.
- Experience in working autonomously and prioritizing multiple goals.




- Someone who is able to design risk operations strategies and generate insights that could serve as recommendations for other teams.

EEO Statement

- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not

📌 Fraud Risk Operations Manager (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México