Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Being part of the Driver Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer centered analytical thinking & inter-personal ability. You will have the opportunity to work in a tight team, where you will build and run DiDi's business across all Spanish Speaking LATAM (SSL). Be prepared for a hectic, fast paced and challenging environment. Never a dull moment

The Vehicle Solutions team is key in ensuring DiDi’s continued expansion through SSL by focusing on bringing additional supply into the platform through the development of strategies around acquisition, conversion and retention.



The adecuado candidates for this position should have strong strategic thinking and analytical skills, excellent time-management and organizational habits, and be ready to lead by example.

Whether designing a new incentive, identifying improvement opportunities, assessing implementation options, or working with our global engineering team to develop and prioritize potential new features, you will be constantly seeking solutions that scale, while directly contributing to DiDi growth in Mexico and LATAM

Role Responsibilities

- Ownership of strategies to improve fleet partners acquisition, engagement, loyalty and retention.
- Create new initiatives to efficiently balance our marketplace.
- Fully own dashboards and analytics that provide visibility into fleet partners key metrics.
- Use internal data to build insights, develop a strategy, outline an execute tests, and scale. successful results. Then apply those learnings and do it all again.
- Collaborate with several supporting areas like marketing, product, and user research to place the user’s experience.
- Create a fun, inclusive, and safe work culture: You will help build a hard-working, challenging but fun workplace. Balance hard work with celebrating strong results, and build a culture that enables everyone on the team to learn, grow, and achieve our collective goals.

Role Qualifications

- At least 2+ years of data analytics,



business consulting, investment banking or operations management experience.
- Data science, engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment
- Experience with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team. Previous professional experience in analytical or operational roles is preferred.
- Advanced knowledge in Excel is a must.
- Demonstrated experience using programming languages or tools for data extraction and analysis such as SQL (a must), Python, Alteryx, Power BI, Tableau, etc.
- Proficiency in English & Spanish
- Strong verbal and written communications skills.
- Great attitude, hands‑on and strong teamwork mindset. Self‑motivation with a strong affinity for problem solving, driving action, and strong project ownership.

EEO Statement

- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Inte

📌 Operations Senior Analyst (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México