HFM is aninternationally acclaimed multi-asset broker, deliveringcutting-edge trading tools, platforms, and conditions totraders worldwide. We are committed to innovation,transparency, and excellence in the financial markets.

As wecontinue to expand, we are seeking a driven and strategic Client Support Agent tojoin our team.

Responsibilities:

- Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.

- Provide prompt and accurate responses to client inquiries regarding products, services and technical support.

- Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.

- Offer guidance and troubleshoot support to assist clients.

- Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.

- Escalate complex or unresolved issues to the appropriate person or Manager.





- Identify areas for improvement and share suggestions and feedback with the team.

Requirements

- Relevant industry experience or native/ near-native proficiency in any language additional to English.

- Native or near-native proficiency in English.

- University Degree would be considered an advantage.

- Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.

Resumesmust be submitted in English. Applicants must be eligible orhave legal authorization to work in thecountry where the position is based.

- 20days of annual leave

AllApplications will be handled with the strictestconfidentiality.

📌 Client Support Agent (México)
🏢 Hfm
📍 México