TELUS Digital is seeking an Operations Quality Analyst Junior to monitor transactions across Customer Service, Technical Support, and Sales. The role includes RCA and ensuring quality standards and KPI compliance, with on-site or remote work depending on business needs.
The candidate should have 1 year of university studies and call center/quality control experience, strong English (B2), and a customer-focused mindset. Flexibility and Google Apps proficiency are required.
📌 On-site Bilingual Junior CX Quality (Ciudad de México)
🏢 TELUS Digital India
📍 Ciudad de México
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