Our client, WhatJobs Direct, is actively seeking a dedicated and versatile Customer Support Representative to join their team in Tlalnepantla, State of Mexico . This role is crucial for providing comprehensive support to our clients, addressing inquiries, resolving issues, and ensuring a consistently positive customer experience. The adecuado candidate will possess excellent communication skills, a problem-solving aptitude, and a genuine desire to assist customers. This position follows a hybrid work model, offering the flexibility to work both in the office and remotely, fostering a dynamic and adaptable work environment. You will be a key point of contact, contributing significantly to customer retention and satisfaction.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams for resolution.
- Gather customer feedback and report insights to management for service improvement.
- Strive to achieve high levels of customer satisfaction on every interaction.
- Collaborate with team members to share best practices and improve overall service quality.
Requirements
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills in Spanish.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and standard office applications.
- Ability to work effectively in a hybrid environment (both remote and in-office).
- High school diploma or equivalent required.
- A customer-centric attitude and a commitment to service excellence.
- Must be located in or willing to commute to Tlalnepantla, State of Mexico for on-site requirements.
Benefits
Our client offers a competitive salary and a comprehensive benefits package for this hybrid role in Tlalnepantla, State of Mexico . Benefits include health insurance, paid time off, and opportunities for professional development and career growth. The hybrid model provides an excellent work-life balance. We foster a supportive and collaborative team environment where your contributions are recognized and valued. Join a growing company committed to delivering exceptional customer service and investing in its employees' success and well-being.
📌 Representante de Soporte al Cliente Integral (Tlalnepantla de Baz)
🏢 Placements24
📍 Tlalnepantla de Baz
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