About the Opportunity

Payment Operations ensures money moves reliably, efficiently, and at scale across MoonPay’s general payments stack. This role sits within Payment Ops and is focused on stablecoin issuance operations, including minting, burning, and daily reconciliations, alongside broader payments performance monitoring and operational excellence. This is a high‑trust operational role supporting regulated workflows that require strong controls, attention to detail, and disciplined execution.

Location requirement: This role is based in Mexico, remote.

What you’ll do

- Stablecoin Issuance Operations: Support day‑to‑day stablecoin mint and burn workflows, executed under strict operational controls.
- Perform daily mandatory reconciliations across stablecoin issuance products, including end‑of‑day reconciliation aligned to US banking hours.
- Execute processes under a four‑eyes (maker‑checker) framework, ensuring segregation of duties and audit‑ready evidence.
- Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
- Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.
- Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
- Monitor partner and bank SLAs and escalate deviations to protect payment continuity.
- Own operational execution for high‑impact issues, ensuring clean resolution and clear documentation.
- Contribute to SOPs, controls, and process governance to strengthen IPO readiness.




- Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
- Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans.
- Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures.
- Translate operational signals into actionable insights to improve performance and reduce operational waste.
- Build and maintain dashboards and visualisations to track KPIs and surface actionable insights.
- Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows.
- Partner with Data Engineering to improve monitoring, alerting, and operational visibility.
- Support compliance‑aligned operations across payments and stablecoin workflows.
- Execute sensitive processes with strict access controls and evidence standards.
- Identify and elevate operational risk proactively where money movement and regulatory requirements intersect.

About you

- 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus).
- Highly detail‑oriented with strong operational judgement in high‑trust environments.
- Comfortable working across multiple systems and reconciling disparate data sources.
- Strong analytical ability – able to investigate issues,



form hypotheses, and validate with data.
- Clear communicator with the ability to coordinate cross‑functionally and elevate effectively.
- Comfortable operating in a fast‑moving environment with high accountability.

Bonus Points

- Experience in crypto operations, stablecoins, custody, or on‑chain workflows.
- Familiarity with maker‑checker controls, audit evidence standards, or regulated operations.
- Working knowledge of SQL, Looker, BigQuery, or similar tooling.
- Understanding of payment rails (ACH, card processing, payout systems) and provider integrations.

Benefits & Perks

Competitive salary package.

Equity package: All employees have ownership; performance equity bonus; milestone awards.

Unlimited holidays.

Hybrid working schedule: fully remote or nearest Moonbase.

Private Healthcare benefits.

Enhanced parental leave.

Annual training budget.

Home office setup allowance.

Remote working allowance.

Monthly budget to spend on our products and zero‑fee crypto transactions.

Employee referral programme.

Regular remote company offsites.

Commitment to Diversity & Inclusion

We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. We are a proud equal‑opportunity employer.

We also provide reasonable accommodations in our job ap

📌 Payment Operations Analyst (México)
🏢 BalticBA
📍 México