Position Call Center Agent Customer Service Retention Sales Representative
Experience Required 4 years
English Level Advanced English mandatory
Work Modality Onsite Mexico City en Av Reforma, fulltime
Schedule Monday to Saturday

Requirements
Minimum 23 years of call center experience, specifically in sales and customer retention
Proven experience in customer retention, objection handling, upselling, and crossselling
Advanced English proficiency B2 or C1 with excellent verbal and written communication skills
Strong negotiation, persuasion, and problemsolving skills
Experience working with KPIs, sales targets, and performance metrics
Proficiency in Microsoft Office and CRM systems
High school diploma or equivalent required candidates must be at least 18 years old
Availability to work 100 onsite in CDMX.

Key Responsibilities

Provide customer support via phone.




Retain customers by resolving concerns and promoting relevant products services.
Identify upselling and crossselling opportunities.
Process service requests and maintain accurate records.
Meet customer satisfaction, retention, and sales targets.

Preferred

Previous call center, retention, or inside sales experience.
Ability to influence customer decisions and overcome objections.
Bolsa de trabajo México ofrecemos puesto de Customer service retention and sales representative para el sector de Atencion a clientes en la empresa Coforge de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer service retention and sales representative Full Time (Cuauhtémoc)
🏢 Coforge
📍 Cuauhtémoc