Position: Call Center Agent ? Customer Service Retention & Sales Representative
Experience Required: 4+ years
English Level: Advanced English (mandatory)
Work Modality: On-site (Mexico City en Av Reforma), full-time
Schedule: Monday to Saturday

Requirements:
4+ years of experience in Customer Service, Call Center, Retention, or Sales.
Strong customer service, communication, and problem-solving skills.
Experience in customer retention, upselling, cross-selling, or sales-focused roles.
Ability to handle high-volume calls and work with performance metrics.
Comfortable using multiple systems and troubleshooting basic technical issues.

Key Responsibilities:

Provide customer support via phone.




Retain customers by resolving concerns and promoting relevant products/services.
Identify upselling and cross-selling opportunities.
Process service requests and maintain accurate records.
Meet customer satisfaction, retention, and sales targets.

Preferred:

Previous call center, retention, or inside sales experience.
Ability to influence customer decisions and overcome objections.
TIPO DE CONTRATO:
Contrato por tiempo indeterminado

EDUCACIÓN MÍNIMA:
Educación secundaria

AÑOS DE EXPERIENCIA:
4 años

JORNADA LABORAL:
Jornada completa

📌 Customer service retention and sales representative Full Time. (Cuauhtémoc)
🏢 Encora MX
📍 Cuauhtémoc