About the Role

Our client, WhatJobs Direct, is looking for a skilled Customer Service Agent with strong digital skills to join their fully remote team. This role is perfect for individuals who are adept at using various online platforms and tools to assist customers effectively. You will be responsible for managing customer interactions through digital channels, ensuring prompt and accurate support. As a remote-first position, it requires excellent self-discipline, communication skills, and a proactive approach to problem-solving. This is an opportunity to be part of an innovative company that values digital excellence and customer satisfaction, all while enjoying the benefits of remote work.

Key Responsibilities

- Provide customer support via email, live chat, social media, and other digital channels.
- Respond to inquiries and resolve issues with efficiency and accuracy.
- Utilize CRM software and other digital tools to manage customer interactions.
- Troubleshoot technical and non-technical issues for customers.
- Document customer interactions and resolutions meticulously.
- Proactively identify opportunities to improve the digital customer experience.
- Collaborate with remote team members to share knowledge and best practices.
- Maintain a high level of product knowledge relevant to digital support.





Requirements

- Previous experience in customer service, with a focus on digital channels.
- Excellent written and verbal communication skills in Spanish.
- Proficiency in using CRM systems, live chat software, and other digital communication tools.
- Strong understanding of online customer service best practices.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent required; further education is a plus.
- Reliable internet connection and a dedicated workspace for remote operations.
- Adaptability and eagerness to learn new digital tools and platforms.

Benefits

This fully remote position offers a competitive salary and a comprehensive benefits package from our client, WhatJobs Direct. Enjoy the flexibility of working from home, coupled with health, dental, and vision insurance. We provide opportunities for professional development and career advancement. Our client is committed to fostering a positive and connected remote work culture, ensuring you have the support and resources needed to succeed. Take advantage of this opportunity to grow your career in a forward-thinking, digitally-focused environment.

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📌 Agente de Atención al Cliente con Habilidades Digitales (Naucalpan de Juárez)
🏢 Placements24
📍 Naucalpan de Juárez