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Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You're in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.The ExperienceThe Employee Data Analyst is part of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience.Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation.
This person must be comfortable dealing with highly confidential matters.Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.What You'll Actually Be DoingProcess Manager Self-Service (MSS) for all kinds of transactions on WorkdayAudit Global work authorisation (GWA) for new hires and international transfersCase management - case triaging, adhering to TAT, meet CSAT expectationsContract management and Background Investigation Process managementIdentify and Perform data audits to ensure meeting clean data requirementsSupport our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employeesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees and ManagersAct as point of contact and subject matter expert (SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions.Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experienceParticipate in testing (UAT)



for Workday upgrades and rollout of new featuresOwn data integrity of all employee change transactions by following the outlined peer review/audit processEnsure compliance with audit requirements by completing work correctly and timelyProvide excellent customer service to employees using our customer service portal by resolving Tier 2 queriesLiaise effectively and collaboratively with stakeholders and other support teams to resolve issuesParticipation in projects such as M&A;, Geo Expansion, and other roll outsWork collaboratively across a general Data Ops team to bring process optimisation ideasLead process transition activities to Data OpsYou're Our Person If.
..3-5 year's work experience in an HR Data Management or HR operations roleExperience with Workday or similar global HR SystemsMust have strong understanding of data integrity and data privacy requirementsExcellent verbal and written communication skills: concise, articulate, and confidentIntermediate to Advanced knowledge of ExcelProven ability to diagnose a problem, informed by data and lead correction effortsProven project management skillsExceptional customer service orientationAbility to prioritise competing priorities in a high-paced work environmentDrives results and is solutions-orientedAbility to maintain confidentiality in all aspects of job responsibilitiesExceptional time management, organisational, prioritisation and follow-up skillsWork effectively in a team environmentRequirementsFor Success:Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexityCommunication: Possess excellent presentation skills and comfort presenting to upper managementPriority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environmentCustomer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlinesDetail Oriented: Focus on data accuracy and system integrityTrust: Demonstrated ability to handle highly confidential dataUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.




Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process.
Humans will always make any candidate selection and hiring decisions.
Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly?
It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
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📌 Employee Success Operations Associate Analyst (Xico)
🏢 120 SFDC Mexico de C.V.
📍 Xico