Got near-native English, quick fingers on the keyboard, and the confidence to win over tough callers? Put your skills to work where they actually pay off.

We are looking for sharp, resilient, and persuasive Bilingual Client Intake Specialists to join our growing on-site team in the heart of Mexico City (steps away from Metro Revolución / Hidalgo & Metrobús Amajac).

This isn't a script-reading helpdesk job. You will be the first point of contact for U.S.-based clients seeking legal representation. Your mission is to listen to their story, accurately capture their case details in real time, build rock-solid trust, and guide them through signing their representation agreement so we can connect them with our partner law firms.

Why You’ll Love Working Here:

- Weekly Pay: Take home $3,300.00 MXN net every single week (~$13,200 MXN/month).
- Reduced 36-Hour Workweek: Enjoy a part-time schedule with full-time benefits. Perfect for students or anyone who wants their mornings free.
- Prime Central Location: Easy commute right off Metro Revolución, Metro Hidalgo, and Metrobús Amajac.
- Real Career Growth: Sharpen your high-stakes negotiation, U.S. client relations, and legal intake skills in an energetic, supportive office environment.

Your Schedule:

- Modality: 100% On-Site (Presencial) – 36 hours/week.
- Monday to Friday: 3:30 PM – 10:00 PM.
- Weekends (Rotating): Work either Saturday OR Sunday from 9:30 AM – 4:00 PM (you always get 1 guaranteed weekend day off!).
- Start Date: TBA

What You’ll Be Doing:

- Build Instant Rapport: Connect with U.S. callers from all walks of life, making them feel heard, respected, and confident in our team from the first "Hello.
- Take Control of the Call:



Use active listening and persuasive communication to overcome skepticism, handle tough questions with grace, and keep callers engaged on the line.
- Close the Agreement: Guide qualified clients smoothly through the digital sign-up process to lock in their legal representation.
- Fast, Accurate Documentation: Type and input detailed client information across multiple systems in real time with zero errors to close out files cleanly.

What It Takes to Succeed (Requirements):

- C1/C2 Spoken & Written English
- Sales, Retention, or Call Center Experience: Prior experience in bilingual sales, retention, collections, legal intake, or high-volume customer service where closing or persuasion was part of the job.
- Thick Skin & Emotional Intelligence: Some callers can be stressed, skeptical, or blunt. You know how to stay cool under pressure, turn pushback into trust, and never take a tough caller personally.
- Sharp Typing & Multitasking Skills: Ability to talk, persuade, and type accurate data into computer systems simultaneously without losing the flow of conversation.
- Schedule Availability: Full availability for afternoon shifts and rotating weekend mornings on-site.

Ready to turn your English and persuasion skills into a steady weekly paycheck? Click Apply Now! we are reviewing applications daily and conducting interviews this week!

Job Type: Part-time

Pay: $3,300.00 per week

Ability to commute/relocate:

- Tabacalera, CDMX: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- How long is your commute to Metrobús Amajac or MetroHidalgo?

Experience:

- Call center: 1 year (Required)

Language:

- C1/C2 English (Required)

Work Location: In person

📌 Part Time Client Intake & Retention Specialist/English) – $3,300 MXN/Week (México)
🏢 Akro Bpo
📍 México