Job Description

Senior Analyst, Strategic Finance & Analytics

It's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue as an AI-first company, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.

drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership, including the CFO and C-Staff.
You will be part of a small but mighty team and will play a pivotal role in shaping how the team scales with AI and delivers strategic analytics and decision support in a cross‐functional organization, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams.
You have an aptitude for framing business questions with data
Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights
Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
Work with cross‐functional teams to gain alignment on metrics definitions and analyses
Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis

1. 7 years of prior experience in an analytics, business intelligence, or strategy consulting role

~ Excellent SQL skills (experience with Snowflake is a plus)

~ Experience with Business Intelligence tools
~ BS/BA in computer science, mathematics, economics,



engineering or related degree required; Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you are based in the United States and would like more information about your EEO rights under the law, Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‐employment testing, or otherwise participate in the employee selection process, please send an e‐mail to peopleandplaces@zendesk.

What's it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.

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