Career Opportunities: Call Center Agent (76130)Act as the primary point of contact for customers, agents, distributors, peers, warehouses, and Sales by phone or chat ensuring the effective resolution of customer requests related to Order Management. The candidate must demonstrate strong multitasking skills and the ability to manage multiple priorities in a fast-paced environment.Job ResponsibilitiesFulfill order management related activities for distributorsDrive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)Identify and implement process improvementsWork through CRM and Email application to attend, file and follow up any customer request, registering all phone communication through casesAttend chat accordingly avoiding missing request and provide fast answers when phone is not available.Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsAbility to handle high-pressure,



fast-paced environment requiring diligence to detailProven analytical and critical thinking skillsAbility to constructively manage conflicts and discrepancies towards positive resolutionPrioritizing customer demand to assist with improved product flowWork with finance team to resolve customer credit requestsCorrect assignment for other Divisions requestPortal webs maintenanceMaintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.QualificationsBachelor degree necessary.Years and area of experience requiredMinimum customer interaction experience (3 years)Technical knowledgeKnowledge of CRM software and SAPStrong knowledge of Microsoft Office (word, excel, email, internet)Strong listen, written and verbal communication skillsHigh Ability to speak, write, and read English – Fully bilingualSoft skillsDrive for resultsMakes Decisions & Solves ProblemsDemonstrates a Collaborative StylePromotes and Champions ChangeBusiness AcumenPursues personal developmentAdditional InformationOrganizational ChartTeam Leader, Supervisor EatonCare Service CenterFunctional Manager (if applicable)N/AIncumbent (if applicable)N/APeers (if applicable)N/ADirect Reports (if applicable)N/AIndirect/Functional Reports (if applicable)N/ADimensionsScope of Responsibilities: Local, regional, etc.Assure goal for Availability %, Answer rate, RONACompleted emailsBack Order ControlChats control and accurate answersPlants, sales and agents contact and supportSF cases follow ups, FCRRecord any measurable statistics which the position impacts**How many employees does this position have responsibility for (span of control)?#J-18808-Ljbffr

📌 Call Center Agent (México)
🏢 EATON
📍 México