CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 general 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. At CEVA Logistics, we are seeking an SSC Air Operational Team Leader to lead our Air Operations team within the NORTAM Shared Service Center. We are looking for a results-driven professional who is passionate about operational excellence, team leadership, and delivering outstanding customer experiences in a fast-paced logistics environment. Your Mission Lead and coordinate import and export air freight operations, ensuring efficient end-to-end shipment execution, achievement of operational KPIs, customer satisfaction, and continuous team development.

Key Responsibilities
• Lead, support, and develop the Air Operations team in the daily management of import and export air freight shipments.
• Ensure compliance with operational KPIs, SLAs, and service quality standards.
• Coordinate with airlines, overseas agents,



customs brokers, carriers, and customers to ensure seamless shipment execution.
• Manage operational escalations, urgent shipments, delays, and service disruptions.
• Ensure compliance with internal procedures, customs requirements, and international regulations.
• Monitor workload distribution and operational priorities to maximize team efficiency.
• Provide coaching, performance feedback, and professional development to team members.
• Drive continuous improvement initiatives and process optimization projects.
• Promote a culture of accountability, collaboration, and operational excellence. What We're Looking For Required Qualifications
• Bachelor's degree in international business, International Trade, Logistics, Supply Chain, Business Administration, or a related field.
• 3 to 5 years of experience in Air Freight Operations within a Freight Forwarding environment.
• Strong knowledge of end-to-end Air Import and Air Export operations.
• Previous experience leading, mentoring, or supervising operational teams.
• Knowledge of air freight documentation, customs regulations, Incoterms, and IATA standards.
• Experience using Cargo Wise or similar freight forwarding systems.
• Intermediate to advanced English communication skills, both written and verbal.
• Strong analytical, problem-solving, organizational, and leadership capabilities.
• Knowledge of air cargo security regulations and compliance requirements.

What We Offer
Permanent employment contract. Hybrid work model. Career growth opportunities within a global organization. Exposure to international operations and stakeholders. Collaborative and inclusive environment. Continuous learning and professional development opportunities. At CEVA Logistics, we are committed to building an inclusive workplace where everyone can thrive and reach their full potential.
Ready to make an impact and lead a high-performing logistics team? Apply now and join CEVA Logistics. ??

📌 SSC Air Operational Team Leader (Ciudad de México)
🏢 Ceva Logistics
📍 Ciudad de México