Desktop Support Analyst II (Manufacturing Technology Support)

Desktop Support Analyst II (Manufacturing Technology Support)

English Requirement: Professional working proficiency in English is required for this position. Candidates must be comfortable communicating in English with colleagues, support teams, and business users.

Support the Technology That Keeps Manufacturing Moving

DYOPATH is hiring a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations. This isn't a traditional office-based support role.

As a Desktop Support Analyst II, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running.

If you enjoy hands-on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you.

What Makes This Desktop Support Analyst II Opportunity Unique?

Unlike many Desktop Support positions, this Desktop Support Analyst II role provides exposure to:

- Manufacturing technology
- Operational Technology (OT)
- Industrial hardware
- Business-critical operations

You'll work directly with:

- Desktop computers
- Printers
- Scanners
- Peripheral equipment
- Manufacturing support systems

A typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations.

Benefits Overview





- IMSS + Major medical insurance (family included)
- Monthly savings fund + pantry vouchers
- Access to client-provided transportation routes
- Quarterly performance bonus opportunities
- Paid life events leave (parental, marriage, bereavement)

You May Be a Great Fit If Your Background Includes

- Manufacturing IT support
- Industrial or production-floor technology support
- Warehouse or logistics technology
- Field service or field support
- Hands-on hardware repair
- Operational Technology support
- Technical support for business-critical operations

Direct manufacturing or OT experience is preferred, but it is not the only path to success. We encourage candidates with strong hands-on troubleshooting experience, comfort in an industrial setting, and the ability to learn new technology to apply.

Realistic Job Preview:

This Desktop Support Analyst II position includes:

Working fully on-site

Supporting technology in a manufacturing environment

Walking throughout operational areas during the day

Hands-on troubleshooting and hardware support

Working around industrial equipment and production operations

Collaborating with operations staff, engineers, and business users

Following site safety requirements and PPE guidelines





This Opportunity May Not Be the Best Fit If You're Looking For

Primarily office-based support

Project-based implementation work

Candidates who enjoy hands-on technical support and operational environments tend to be the most successful in this Desktop Support Analyst II opportunity.

What You'll Do

As a Desktop Support Analyst II, you will:

- Provide desktop and end-user support for hardware, software, and peripheral devices.
- Troubleshoot and resolve technical issues affecting users and business operations.
- Support desktop computers, printers, scanners, barcode devices, and related equipment.
- Install, configure, maintain, and replace hardware as needed.
- Escalate issues when appropriate and collaborate with internal and external support teams.
- Maintain asset management and device inventory records.
- Deliver excellent customer service while communicating technical information effectively.
- Participate in continuous improvement efforts that enhance the end-user experience.
- Support operational and manufacturing technology environments while maintaining established service levels.

Required Qualifications

- Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting computer hardware and peripheral devices.
- Ability to diagnose, isolate, and resolve technical issues.
- Strong communication and customer service skills.
- Ability to work independently and mana

📌 Desktop Support Analyst II (Santa Catarina)
🏢 Dyopath
📍 Santa Catarina