At Rapido Solutions Group, we connect fast-growing U.S. companies with top general talent.From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally.
Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.English Level: B2 Intermediate$500 MXN punctuality bonus4% Savings fundLead the Mexico-based freight brokerage operation supporting U.S. transportation activity.
Own day-to-day dispatch execution, carrier sourcing, service performance, profitability, and team development.
As the sole on-site manager, independently direct priorities, resolve escalations, and coordinate closely with the Michigan office.Key ResponsibilitiesOperations: Build schedules aligned with U.S. carrier hours; assign work, maintain coverage, monitor aging orders, conduct Day 5 reviews, and prevent service delays.Dispatch: Direct order placement and carrier coordination; review dispatcher productivity, coach performance, and ensure accurate shipment milestones and status calls.Carrier network and rates: Set sourcing priorities by lane and region; develop carrier relationships, coach rate negotiation, review profitability, and approve out-of-band rates.Account service: Own relationships with sales representatives and account managers; proactively communicatedelays, exceptions, and complaints and resolve escalations.People leadership: Supervise five dispatchers, set expectations, conduct coaching and evaluations, address performance gaps, and coordinate training with the Group Trainer.Reporting and improvement: Review operational results, transportation costs,



and service compliance; report to U.S. leadership, elevate critical issues promptly, and improve processes.Cross-office coordination: Manage handoffs to Michigan for load board postings and carrier pay increases; prevent duplicated carrier outreach with regional leads.Required SkillsLeadership and accountability: Supervisory coaching, performance management, sound judgment, and independent decision-making.Logistics operations: Freight brokerage dispatch, carrier sourcing, order prioritization, scheduling, and transportation service recovery.Commercial judgment: Carrier negotiation, transportation pricing, margin awareness, and relationship management.Communication: Professional English and Spanish; clear escalation, stakeholder coordination, conflict resolution, and customer service.Analytical and technical: Operational reporting, Excel or Google Sheets, transportation management systems, data accuracy, and process improvement.Execution: Organization, time management, proactive problem-solving, adaptability, and attention to detail.QualificationsA valid visa is required.3–5 years of freight brokerage, transportation logistics, dispatch, or related operations experience; at least 2 years of supervisory or management experience.Working knowledge of U.S. carrier operations, rate negotiations, and managing teams against service and productivity expectations.Professional written and spoken English and Spanish; proficiency with Excel and dispatch or transportation management software.PreferredAutomotive or vehicle logistics experience; nearshore team leadership; carrier network development; bachelor's degree in business, logistics, supply chain, or related field.Performance measures and numerical targets are maintained in a separate KPI document.
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🏢 Rapido Solutions Group
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