Pelagic is a collective of seasoned operational experts and passionate problem solvers with broad, diverse skill sets, earned knowledge, and a nimble, systems-first approach. We empower innovators to navigate complex operational challenges with our proven, sustainable solutions. We thrive on helping founders and leaders avoid the acute pains that we endured while scaling our own fast-growing companies.
Our service is adaptable and ranges from ad hoc advisory to end-to-end supply chain management and optimization. Our team guides businesses of any size or stage through launch, rapid growth, and the inevitable operational hurdles that follow. Identifying, analyzing, and solving the 'impossible' is daunting to most, but exhilarating to us - which is why we built Pelagic.
Our mission is to transform the worlds' wildest visions into tangible realities.
Position Overview: We are looking for a highly disciplined Operations Associate to serve as the internal "engine" of our Daily Operations team. This is a role for someone who finds peace in the process. You are the person who loves a clean spreadsheet, a perfectly followed SOP, and a cleared inbox.
While this role is internally facing and task-heavy, it requires the mindset of a high-level Operator. You are someone who loves structure, follows SOPs to the letter, and feels a sense of accomplishment when a complex queue of tasks is cleared. This role is demanding and requires a high sense of urgency , and focused on internal excellence.
Key responsibilities: Operational Execution & Systems Build, update, and audit Standard Operating Procedures (SOPs) using Notion, Google Drive, and Loom — translating what service teams are doing into clear, repeatable documentation




Perform accurate data entry and task execution across Airtable, Shopify, and Slack; accuracy and attention to detail is non-negotiable
Manage project management systems for task tracking and internal/external reporting
Organize and maintain internal knowledge systems to ensure easy access to documentation, resources, and tools
Submit weekly reports every Friday summarizing task completion and outstanding follow-ups
Client & Project Support Support client onboarding processes, prepare materials, track deliverables, and maintain communication logs to ensure milestones are met across multiple engagements
Manage internal and client communications across multiple channels for timely coordination and documentation
Coordinate with vendors and external parties, including relationship management
Support budget tracking and expense management
Executive & Team Support Provide executive support to the service teams: scheduling, meeting prep, agendas, and follow-up action items
Triage and organize internal Slack channels and team emails so the supply chain team can stay focused on high-level problem-solving
Create internal training materials (videos, documentation) to help the service team execute faster and more consistently




Process Improvement Regularly audit existing SOPs for relevance; if something's outdated, you're empowered to fix it
Generate operational reports, track KPIs, and assist with process improvement analysis
Identify broken or inefficient processes and take initiative to resolve them — you don't wait to be asked
This Role Is a Great Fit if You... Love the doing — you find genuine satisfaction in following a process and getting it right every time
Have a strong sense of urgency and can juggle priorities across 10+ clients without letting anything stall
Are a tool enthusiast comfortable with AI (Claude, Gemini, etc.), automation tools, and project management software
Are an independent problem-solver who follows SOPs but doesn't need to be micromanaged
Want a stable, long-term role where you can become a true expert in supply chain operations
Qualifications: 1–3 years of experience in an executive assistant, operations, project coordination, or high-volume admin role
Experience supporting senior leadership and managing multiple priorities simultaneously
Consulting or professional services experience preferred
Advanced proficiency with Google Workspace (required); experience with Airtable, Notion, Shopify, or Slack is a strong plus
Comfort with AI and automation tools
Exceptional attention to detail — you're the person who finds the one typo in a 20-page document
Strong written communication and professional judgment
Proven ability to work independently and stay productive in a fully remote environment
Bachelor's degree preferred but not required
Location Based in LATAM with flexibility to work across PST/EST hours.

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📌 Operations Associate (Veracruz)
🏢 Pelagic
📍 Veracruz