5 - 8 Years
Full Time Employees
Job Description
Job Purpose:
Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives.
Key Job Responsibilities: Act as the primary interface with the customer's quality team.
Address customer concerns and complaints.
Provide technical support and guidance to customers.
Attend customer audits and participate in customer meetings.
Establish and maintain strong relationships with key customer contacts.
Know and apply the corporate and local procedures of the Quality System as applicable.
Monitoring of PR's, 8 D's, and Status by Claims to meet internal and customer requirements.
Ensure customer protection and updating of the daily report in the event of quality failures.
Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
Monitor scorecard or equivalent Warranty.




Update and analysis of information for JIRA and Key Performance Indicators: Score Card with customer in green status.
Claims response time.
TED updated and completed within 60 days.
R/1000 according with YTD goal Criticalexperience required: Dealing with customers
Problem solving (5 Why's, 8 D, Fishbone, 5 D)
Quality tools (Control Plan, PFMEA, MSA, SPC) Visteon Culture:
Ifyou thrive in a fast-paced, organizational culture that requires agility,adaptability, and a growth mindset from its employees to thrive and stay aheadof the curve Visteon is the place. We value high performance and a drive forresults. Innovation, risk-taking, and continuous learning help us keep up withthe ever-changing landscape of our industry and be Market leaders. At Visteonyou can be more.
Job Snapshot
Updated Date
29-Oct-2026
Job ID
J11430
Job Discipline
Customer Quality
Location
#J-18808-Ljbffr

📌 Principal Engineer I Customer Quality (Colón)
🏢 Visteon
📍 Colón