Sulzer is a leading engineering company with a proud heritage of innovation. Join our integral team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About The Role
Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft Share Point and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.
Main Accountabilities And Tasks Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft Share Point and related M365 services, ensuring timely and effective resolution of incidents and service requests.
Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
Automate routine administrative tasks using Power Shell and other tools to improve efficiency.
Enforce security, compliance, and data protection policies across all supported platforms.
Participate in change management, patching, and upgrade projects for M365 services.
Mentor and collaborate with local IT teams, contribute to knowledge base articles,



and lead training sessions to ensure consistent standards and best practices across the organization.
Continuously review and improve processes, driving automation, standardization, and operational excellence.
Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams-certified vendors.
Handle escalations related to audio, video, call quality, and meeting room reliability.
Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments. Requirements
5+ years of overall IT experience, including strong hands-on experience supporting Microsoft 365 in an enterprise environment.
Strong hands-on depth in 2-3 of these areas Microsoft 365 / Modern Workplace
Exchange Online / Exchange Hybrid
Microsoft Intune & SCCM /Endpoint management
Microsoft Teams, ideally including Teams Voice
Share Point Online
Power Shell for administration and automation
Enterprise ITSM/ticketing experience. We Offer Saving found
Training
Christmas bonus over low Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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📌 Workplace Services Specialist (Ciudad de México)
🏢 Sulzer
📍 Ciudad de México