Platform Performance Support Engineer

The company.
At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems.

Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Toshiba General Commerce Solutions is seeking a Sr. Platform Performance Support Engineer that plays a key role in engineering performance, resilience, and observability across a three‐tier distributed architecture spanning edge devices, in‐store servers, and cloud services.

The position operates at the intersection of distributed systems architecture, performance engineering, reliability validation, and intelligent automation.

terminals, store middleware, and cloud services.

Define and validate failure‐mode strategies for intermittent connectivity, tier isolation, data replay, and
Engineer patterns that prevent cascading failures and support graceful degradation under real‐world load.
Define latency budgets and performance envelopes across all tiers.
Develop AI‐enabled systems that automatically generate and execute performance and resilience validation.
Integrate non‐functional quality gates into CI/CD workflows.
Architect structured telemetry across edge, store, and cloud tiers.
Produce technical designs and failure‐mode analyses.
Implement and deploy platform components in Node.js and companion services in Java.
Drive production‐readiness improvements based on performance data.
Bachelor's degree in Computer Science, Software Engineering, or related technical field.




~+6 years of professional experience in Software Development or L3 support roles using Java.
~ Strong proficiency in Node.js.
~ Proven experience in performance engineering, reliability engineering, or distributed systems architecture.
~ Demonstrated experience designing systems with deterministic timeouts, retry/backoff strategies, circuit, breakers, and concurrency controls.
~ Experience modeling multi‐tier systems (edge, middleware, cloud).
~ Experience deploying services in Kubernetes‐based cloud environments.

~ Java, Spring, Spring Boot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.

Familiarity with event‐driven architectures (Kafka, Pub/Sub, MQ).
Selenium/Cucumber.
Life insurance, major medical expenses with dental and visual coverage. (Minor medical expenses insurance.
~ Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you open to work with hybrid mode (3 days at offices / 2 at home) in Guadalajara, Jalisco? * How many years of experience do you have working with Java? *
What approach have you taken in Java projects? * Have you worked on projects with a microservices architecture? (What level of support do you have experience with? *
L1 (help desk, easy tickets)
Java
Spring
Other clouds
Docker
Jenkins
MongoDB
Other non-relational databases
Typescript
Selenium
Cucumber

Do you have experience deploying services in Kubernetes‐based cloud environments? * What is your english level? * What is your monthly salary expectation (MXN before taxes)? *

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📌 Sr. Platform Performance Support Engineer (Guadalajara)
🏢 Toshiba Global Commerce Solutions - External
📍 Guadalajara