Overview:

Ready to level up your tech career? Our client is looking for a proactive Technical Support Coordinator – Web Hosting to act as the ultimate first line of defense in safeguarding seamless web experiences across dozens of client sites. In this 100% remote role, you’ll leverage cutting-edge monitoring tools to manage critical support workflows, building high-value skills in digital infrastructure and professional client communication while empowering core dev teams to focus on major projects.

Schedule:

- Wednesday to Monday, 7:00 pm to 4:00 am (US Eastern Time, 40 hours per week)

Responsibilities:

- Website Alert Monitoring: Monitor automated website alerts from BlogVault software for pending plugin updates, site bugs, and critical downtime notifications.
- Visual Verification: Perform detailed visual comparisons of before/after screenshots to accurately isolate legitimate system changes from false monitoring alerts.
- Layout Inspections: Conduct rapid visual inspections of live client websites to flag obvious errors such as raw error codes, white pages, or broken formatting layouts.
- Support Ticket Follow-Ups: Follow up on pending support tickets that have been awaiting client responses for 3 or more days by drafting and sending professional reminder messages.
- Queue Optimization: Manage internal ticket flow rules and ensure all client support requests progress appropriately through the tracking system.
- Downtime Verification: Verify whether live website downtime alerts represent genuine hosting issues or basic monitoring system malfunctions.
- Status Tracking: Maintain meticulous tracking files covering active ticket statuses, structural updates, and client communications.
- Technical Escalation:



Document and escalate complex technical infrastructure issues swiftly to the development team when standard resolutions are exhausted.

Requirements:

- Strong attention to detail tailored for precise visual comparison, inspection, and error detection tasks.
- Excellent written communication skills required to compose professional, clear, and empathetic client follow-up correspondence.
- Basic computer skills with a high comfort level navigating websites, web-based interfaces, and new digital applications.
- Demonstrated ability to work independently in a remote environment while following established operational processes consistently.
- Previous professional experience working with digital ticketing systems or customer support platforms is considered a strong asset.
- Comfort working adaptable hours or variable shifts to accommodate diverse client time zones.

Independent Contractor Perks

- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

📌 Technical Support Coordinator (Web Hosting) (México)
🏢 BruntWork
📍 México