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09 - Customer Focused Team Manager 1

Date: Oct 9, 2026

Location: Monterrey, NLE, MX

General Overview

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 1
SAP Short Name: MG1
Job Title: Customer Focused Team Manager 1
Job Code: MG1-OPS-CFT
Job Level: Band 09
Profile-Holding: Y
Direct/Indirect Indicator: Indirect

SummaryDetailed Description

Performs tasks such as, but not limited to, the following:

- Leads a Customer Focused team within a site.
- Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
- The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
- The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
- With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
- Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
- Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
- With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
- Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT,



and advises any issues having these requirements met by site functional leads.
- Monitors performance of business execution using MOR and other appropriate metrics.
- Reports on performance to site management, and may present data to customer
- Reports to management on financial performance of the business.
- Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
- Recommends and manages the CFT budget and financial forecast.
- Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
- Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
- Works with functional leads to evaluate CFT member performance and sets customer focused objectives.
- Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
- Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.
- Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.




- Knowledge of the production process and the tools and equipment used in the process.
- Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
- Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/)
- Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see http://clsdb01.ca-chq.celestica.com/integral/comm/homepage/learnhp.nsf)
- Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
- Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues

Physical Demands

- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Occasional overnight travel may be required.
- Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

- Five to seven years of relevant experience

Typical Education

- Bachelor's degree

📌 09 - Customer Focused Team Manager 1 (Monterrey)
🏢 Celestica
📍 Monterrey