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- Lead the global Billing Operations team

- Set priorities, performance expectations, and development plans

- Own billing performance and predictability across SaaS, recurring revenue, professional services, and other billing models

- Manage billing accuracy, timeliness, backlog, forecasts, key metrics, and issue resolution

- Partner with IT, PMO, and Quote-to-Cash stakeholders to improve billing processes and technology

- Translate business requirements, increase automation, and support adoption of new capabilities

- Strengthen upstream processes by improving order quality, contract interpretation, data integrity, and controls

- Collaborate with Accounting, Revenue, Accounts Receivable, Collections, and Finance on financial close, AR health, issue resolution, and billing and cash forecasting

- Establish and improve billing controls, policies, procedures, and governance

- Drive root-cause analysis and improvements based on recurring operational and customer issues

- Lead, coach, and develop the organization through change

Requirements

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- 11+ years’ experience in billing operations, Quote-to-Cash, finance operations, or related disciplines

- Bachelor of Finance, Bachelor of Accounting, Bachelor of Business Administration, related degree, or equivalent experience

- 6+ years’ experience leading and developing teams

- Experience across multiple geographies or functions

- Deep knowledge of SaaS, subscription, recurring revenue, and professional services billing

- Strong understanding of end-to-end Quote-to-Cash processes, internal controls, Accounts Receivable and billing metrics, financial close requirements, and forecasting

- Experience leading operational transformation, process improvement,



and/or billing technology implementation initiatives

- Strong analytical, problem-solving, change leadership, and stakeholder management skills

- Experience in general, multi-company, multi-entity, and multi-currency environments

- Experience with Salesforce Billing, Salesforce Revenue Cloud, Zuora, or comparable enterprise subscription billing platforms is an advantage

- Master's degree in a related field is an advantage

Core Competencies

Demonstrates expertise in leading billing operations, managing Quote-to-Cash processes, and driving operational transformation in global environments. Proficient in financial forecasting, billing accuracy, and stakeholder collaboration to enhance billing performance and governance.

Highest-signal resume keywords

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- Billing Operations Leadership

- Quote-to-Cash Expertise

- SaaS Billing Knowledge

- Process Improvement Initiatives

- Stakeholder Management

ATS Optimization Keywords
Hard Skills

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- Billing Accuracy Management

- Financial Forecasting

- Operational Transformation

- Data Integrity Controls

- Contract Interpretation

- Key Metrics Analysis

- Issue Resolution

- Change Leadership

- Performance Expectations Setting

- Team Development

Soft Skills

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- Analytical Skills

- Problem-Solving

- Collaboration

- Coaching

- Change Management

Industry Keywords

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- SaaS

- Recurring Revenue

- Professional Services Billing

- Accounts Receivable

- Financial Close

- Multi-Currency Environments

- Governance

- Billing Controls

- Performance Metrics

- Global Operations

Tools & Technologies

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- Salesforce Billing

- Salesforce Revenue Cloud

- Zuora

- Billing Technology Platforms

📌 Director of Billing Operations – Quote-to-Cash (Monterrey)
🏢 Epicor Software
📍 Monterrey