SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. Here, you'll have the opportunity to grow, explore new possibilities, and build a career that's uniquely yours, while helping shape what's next in technology. Project Management Do you have experience leading infrastructure operations, managed services, and multidisciplinary teams in hybrid and technology transformation environments? We are looking for an IT Infrastructure Manager to join our Operations and Managed Services team in Mexico. Lead multidisciplinary infrastructure, operations, and managed services teams, ensuring service continuity and quality. Manage SLAs, KPIs, budgets, vendors, contracts, and Disaster Recovery and Business Continuity strategies. Bachelor's degree in Systems Engineering, Telecommunications, Electronics, Information Technology, or a related field; a specialization or master's degree in IT, Project Management, or Digital Transformation is preferred. Experience in IT infrastructure and leading service desks, operations,



and infrastructure teams. Experience with Managed Services, Service Desk, technology platforms, and hybrid environments (on-premises + cloud). Experience managing corporate clients, SLAs, KPIs, budgets, vendors, and contracts, along with knowledge of ITIL. Certifications such as PMP, ITIL, or other relevant certifications will be considered a plus. At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Performance-based incentives Adaptable and hybrid work models At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

📌 IT Manager (Xico)
🏢 Softwareone
📍 Xico