Novartis is unable to offer relocation support: please only apply if accessible.
Reimagining Medicine Starts With Our PeopleAs an RLT Account Customer Support Associate, you will play a key role in ensuring the seamless flow of materials, data, and orders across the supply chain network. You will partner with internal stakeholders, production sites, suppliers, and customer-facing teams to support planning, logistics, inventory management, and order fulfillment activities.
This position contributes to reliable product availability, operational excellence, and continuous improvement while ensuring compliance with quality, regulatory, and GxP requirements. Monitor material requirements planning (MRP), analyze exceptions, and coordinate actions to mitigate supply risks.
Manage purchase order activities and support inventory optimization initiatives.
Logistics, Warehouse & DistributionExecute logistics and distribution processes accurately and efficiently while maintaining compliance with applicable regulations and company standards.
Monitor logistics performance and implement process improvement opportunities.
Support inventory control and warehouse planning activities.
Support returns, credits, rebates, and other customer service processes as needed.
Master Data & Operational ExcellenceMaintain accurate supply chain and material master data in enterprise systems.
Support KPI reporting, data analysis,



and performance monitoring.
Essential RequirementsBachelor's degree in Supply Chain, Business Administration, Operations, Logistics, Engineering, Life Sciences, or a related field.1+ years of experience in Supply Chain, Customer Operations, Logistics, Planning, Order Management, or related operational functions.
Proficiency in Microsoft Excel, PowerPoint, and enterprise business systems (ERP experience preferred). Continuous improvement mindset with a focus on efficiency and quality.
Fluent English required.
Knowledge of ERP systems, MRP processes, demand planning, inventory management, or logistics operations.
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a ** y permítanos conocer la naturaleza de su solicitud y su información de contacto. Why Novartis: Helping people with disease and their families takes more than innovative science. Read our handbook (PDF 30 MB)DivisionUSBusiness UnitGeneral ManagementLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.
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📌 Rlt Account Customer Support Associate (Xico)
🏢 Novartis
📍 Xico