Ensure the implementation, monitoring, and continuous improvement of quality and service standards, delivering an exceptional guest experience aligned with the boutique luxury concept and the property’s historical essence. Requirements

Education:
• Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field. Experience
• Minimum 3–5 years in quality, guest experience, or service roles within luxury or boutique hospitality.
• Proven experience in implementing standards, audits, and certification programs.
• Pre-opening or brand repositioning experience is a plus. Knowledge
• Guest satisfaction measurement systems (NPS, TrustYou, ReviewPro, or similar).
• Luxury hospitality standards (LQA, Forbes, etc.).
• Continuous improvement methodologies.
• KPI analysis and performance management.
• Advanced English (mandatory). Skills
• Strong attention to detail and excellence.
• Leadership and cross-functional influence.
• Analytical and strategic thinking.
• Effective communication.
• Training and team development capabilities.

📌 Quality Manager (Torreón)
🏢 Banyan Tree Ilha Caldeira
📍 Torreón