Manager - Relay Operations, MX Relay Ops
ROC MX is Amazon's regional operations center for Mexico, responsible for real-time monitoring, triage, and resolution of linehaul and network disruptions across the Mexico middle-mile network. Prior experience in transportation/logistics operations, linehaul, or network operations centers
Cross-functional stakeholder management across ATS, FC/SC, carriers, and cross-border teams
Fluent Spanish and English (business-level)
Own and deliver the Weekly LH to DEA MX report — covering FirstMile IB + FirstMile OB performance, with consistent weekly cadence and accurate unit-impact reporting (e.g., Lead Deep Dive (DD) analysis on DEA performance — diagnosing root causes of linehaul delays and degraded delivery experience metrics
Coordinate cross-functional escalations — working with ATS planning, FC/SC operations, carriers, and cross-border (XBorder) sort center teams to resolve in-flight issues
Assign and track incident-response tasks (via Asana) for weekend/off-hours linehaul incidents
Represent ROC MX in daily/weekly sync calls with ATS,



planning, and regional leadership
Bilingual communication — fluent, real-time coordination in both Spanish and English across MX-based and general stakeholders
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
1+ years of employee and performance management experience
~ Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
~ Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
~ Bachelor's degree or equivalent
~ Speak, write, and read fluently in English, and have the ability to take direction in English

1+ years of performance metrics, process improvement or lean techniques experience
~ Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Operations Officer (Ciudad de México)
🏢 Amazon. Com
📍 Ciudad de México