Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing senior software engineers like yourself. Picture collaborating with industry leaders, spearheading transformative projects that redefine urban living, establishing new media channels for enterprise companies, or driving innovation in healthcare. Our mission is to revolutionize the tech landscape, and your skills are integral to achieving this ambitious goal.

Your role extends beyond the realm of code composition; you will architect transformative solutions that reshape entire industries. Join us and spearhead the charge toward a tech future that transcends the ordinary.

About the role

We are hiring a Senior DevOps Engineer to own and evolve the deployment of our AI-powered application modernization platform (NEXUS) into client production environments. This role is a unique hybrid of Platform Engineering and Technical Advisory. You will not only design the underlying multi-cloud infrastructure (AWS, Azure, GCP) but also partner directly with client IT groups to establish SysOps frameworks. You will leverage our AI-driven automation tools to provision infrastructure, integrate AIOps for anomaly detection and remediation, and ensure clients receive seamless product updates via our Helm-based delivery pipeline.

This is a senior individual contributor role that requires a 'product mindset' - you are designing for scale, security, and long-term operational sustainability in client environments.

What you will do

- Serve as the primary technical partner to client IT groups, guiding them on best practices for operating bespoke NEXUS implementations.
- Work with client-aligned delivery teams to manage the lifecycle of the platform,



ensuring timely and reliable product updates via Helm charts.
- Collaborate with client stakeholders to tailor infrastructure and operational workflows, ensuring NEXUS integrates seamlessly with their existing enterprise monitoring and ticketing systems.
- Build & Leverage AI for Provisioning: Architect and implement AI-assisted workflows to automate the provisioning and configuration of infrastructure across multi-cloud environments.
- AIOps Implementation: Integrate and adopt 3Pillar's AIOps platform into client ecosystems to enable proactive, automated anomaly detection and incident remediation.
- Knowledge Base Evolution: Maintain and refine the AIOps knowledge base, training agents to perform accurate root-cause analysis (RCA) and automate recurring issue resolution.
- Evolve our Helm-based platform layer and Terraform module libraries to support standardized, secure deployment patterns across AWS, Azure, and GCP. 1 2
- Design for "Delegation": Move our automation from simple execution to self-adapting workflows that handle ambiguity and get smarter over time. 3
- Ensure all infrastructure-as-code and automated remediation scripts meet rigorous enterprise security and compliance standards, including PII access logging and least-privilege IAM.

You should be comfortable working with most of the following (or able to ramp quickly):

Area





Technologies

IaC

Cloud

AWS (primary for client deployments): EKS, VPC, NLB, EFS, ECR, Route 53, KMS, IAM/IRSA · Azure: AKS, Key Vault, ACR, VNet · GCP: GKE, Artifact Registry

Packaging

Platform services

HashiCorp Vault, Keycloak, OAuth2 Proxy, cert-manager, Zalando Postgres Operator, Neo4j, Redis Operator, Strimzi Kafka, Prometheus/Grafana/Loki, Apache Airflow, MinIO

Application platform

Python/FastAPI backend, React frontend, MCP server, background workers, retrieval/RAG services; container images on a private registry (e.g. GHCR)

CI/CD & GitOps

Observability & ops

Security

kubectl, helm, structured logging (Loki), metrics/alerts, operational runbooks

TLS (Let's Encrypt DNS-01), secrets via Vault/VSO, SSO/OIDC, VPN / CIDR-based ingress controls

Required experience

Client-Facing Advisory & Enablement: Proven experience in a technical advisory or client-facing engineering role. You are comfortable partnering with client IT teams, guiding them through technical adoption, and translating complex platform requirements into operational success.

DevOps & Infrastructure Expertise: 5+ years in DevOps, SRE, or Platform Engineering. You possess production-grade Terraform experience—architecting modular, multi-cloud IaC frameworks that enable consistent, repeatable deployments across different environments.

AIOps & Observability: Hands-on experience integrating or managing AIOps platforms or automated observability stacks. You understand the lifecycle of incident response, anomaly detection, and automated remediation.

AI-Driven Automation: Demonstrated experience building automation workflows. You d

📌 Senior DevOps Engineer_Req 117 (México)
🏢 3Pillar Global
📍 México