Description Job Profile: HR Integral Process Expert (GPE) Reporting to: HR Global Process Lead (GPL), Global Business Services (GBS) Position Summary The Global Process Expert is a senior process authority within People Business Services.
This role leads the design, optimization, and governance of end-to-end PBS processes across regions, ensuring alignment to global standards, regulatory compliance, and business strategy.
Acting as a strategic bridge between HR Centers of Excellence, HR Technology, GBS Operations, and regional stakeholders, the GPE drives process excellence, enabling scalability, automation, and an exceptional employee experience on a global scale.
Key Responsibilities Process Design a master's degree or process improvement certification is preferred.
Experience: 5–8 years of experience in HR operations, PBS, GBS, shared services, or global process management.
Proven experience designing and standardizing end-to-end HR processes, SOPs, process maps, controls, and governance routines.
Experience supporting HR transformation, centralization, scope transitions, or operating model changes from assessment through implementation and stabilization.
Experience using operational data to assess process performance, identify risks and bottlenecks, and prioritize improvement opportunities.
Experience partnering with HR Centers of Excellence, HR Business Partners, HR Technology, GBS operations,



and regional teams in a global environment.
Exposure to HR platforms, workflow tools, automation, AI solutions, or process mining tools is preferred.
Core Skills and Capabilities: HR Process Knowledge: Knowledge of end-to-end Hire-to-Retire processes, service delivery, and compliance.
Process Improvement: Ability to design, standardize, simplify, and improve processes, operating models, SOPs, controls, and governance using structured problem-solving.
Digital, Data, and AI: Ability to use data, performance measures, automation, AI, digital tools, and HR technology to identify improvement opportunities.
Transformation and Change: Ability to set priorities, build roadmaps, and manage process implementation, projects, transitions, and organizational change.
Collaboration and Communication: Ability to influence stakeholders, lead workshops, communicate clearly, and document processes across functions, regions, and levels.
Behaviors: Uses data and sound judgment to solve problems, manage risks, and find simpler and better ways of working.
Takes accountability, follows through on commitments, adapts to change, and delivers agreed outcomes.
Builds strong partnerships, communicates clearly, and brings practical ideas that improve the employee and manager experience.
Location(s) Mexico City - Antara Tower A - 5th Floor - Local Office

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