Ericsson Mexico seeks a Service Delivery Line Manager to lead service delivery operations in Mexico City. You will drive performance management, align resources with cost and competence, and ensure adherence to defined KPIs, SLAs, and contractual obligations while supporting service sales initiatives.
You will oversee unit finances, forecast needs, and leverage Merlin and data analytics to optimize capacity and performance.
📌 Service Delivery Lead — Performance (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México
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