Kimpton Mas Olas is a 103-room, adults-only resort on the Pacific coast of Baja California Sur, one hour from Los Cabos. It sits among nine gardens planted by hand across thirty acres over three decades, on two miles of quiet beach that no other hotel shares. Nearly every room faces the water, with private terraces, and many with plunge pools and fire pits.

Guests come for three restaurants that cook from our own gardens, a botanical spa, four pools, and a pace that feels far from Cabo. Our business is a mix of leisure travelers, weddings, wellness retreats, corporate groups, and full-property buyouts, and a large share of our guests return. Protecting and growing that loyalty is the heart of this role.

About Mas Olas

Kimpton Mas Olas is a 103-room, adults-only resort on the Pacific coast of Baja California Sur, one hour from Los Cabos. It sits among nine gardens planted by hand across thirty acres over three decades, on two miles of quiet beach that no other hotel shares. Nearly every room faces the water, with private terraces, and many with plunge pools and fire pits.

Guests come for three restaurants that cook from our own gardens, a botanical spa, four pools, and a pace that feels far from Cabo. Our business is a mix of leisure travelers, weddings, wellness retreats, corporate groups, and full-property buyouts, and a large share of our guests return. Protecting and growing that loyalty is the heart of this role.

The Role

Reporting to our General Manager, the Resort Manager owns the guest's stay from arrival to departure and everything that shapes how it feels: the front office, guest services and concierge, housekeeping and laundry, and the guest experience programs that tie them together, including the classes, experiences,



and retail guests buy during their stay. As a member of the Mas Olas Executive Team reporting to the General Manager, the Resort Manager helps set resort-wide strategy and service standards and acts for the General Manager in their absence.

We are looking for a hands-on leader who is visible in the lobby, on the paths, and in the rooms, and who can turn a warm, personal style of hospitality into consistent systems a team of Mexican and international staff can deliver every day.

Key Responsibilities Executive Team

- Participate in executive committee meetings, annual budgeting, capital planning, and forecasting.
- Act as senior operator on property in the General Manager's absence.
- Represent the guest in resort-wide decisions on service standards, packages, and group business.
- Collaborate with fellow executives across culinary, wellness, sales, engineering, and marketing.

Guest Experience

- Design and own the end-to-end guest journey: pre-arrival communication, arrival, in-stay moments, departure and post-stay follow-up.
- Build personalization and recognition programs for returning guests, VIPs, and celebrations, supported by accurate guest history and preference records.
- Maintain and elevate brand and luxury service standards, including audit readiness.
- Lead service recovery and personally handle escalated guest concerns.




- Oversee responses to online reviews and guest surveys; turn feedback into specific operational fixes.
- Ensure upselling and guest classes are sold, including cooking classes, mezcal tastings, ceviche classes, and similar experiences, through pre-arrival outreach, the front desk, and concierge.
- Oversee the resort boutique, including assortment, pricing, and inventory, in coordination with the Director of Wellness so resort and spa retail complement each other.
- Lead and oversee sales for all guest Immersion and Discovery programming experiences

Front Office & Guest Services

- Direct the front desk, concierge, guest services, bell, and night operations.
- Manage arrivals, departures, room assignments and upgrade strategy in coordination with revenue management.
- Coordinate airport transfers, excursions and local partners so the guest's time off property is as seamless as their time on it.
- Own the property management system and guest-facing technology, including messaging and upsell tools.

Rooms & Housekeeping

- Work with the Executive Housekeeper to deliver an inspected, luxury standard of cleanliness in every room, villa, plunge pool and public area.
- Run a room inspection program and partner with engineering on preventive maintenance and fast repair of guest-facing issues.
- Manage linen, amenity and supply programs, including cost per occupied room and sustainable sourcing.
- Manage employee uniform purchasing and laundry operations.

Groups, Weddings & Buyouts

- Partner with Sales and the coordination team on room blocks, rooming lists and arrival sequencing for weddings, retreats corporate grou

📌 Resort Manager (Baja California Sur)
🏢 Kimpton Mas Olas Resort
📍 Baja California Sur