Are you a network technical support leader passionate about networking technologies, customer success, and building high-performing teams?

Vistance Networks is looking for a Network Technical Support Manager to lead our team of support engineers and drive exceptional customer experiences across our telecommunications and networking solutions.

Why Join Vistance Networks?

- Lead and develop a talented integral technical support team
- Influence customer experience and support strategy
- Work with cutting-edge networking and telecommunications technologies

What You’ll Do

- Lead, mentor, and grow a team of Technical Support Engineers
- Drive timely resolution of customer issues and escalations
- Partner with Product and Engineering teams on complex technical challenges
- Improve support processes, performance metrics, and operational efficiency




- Deliver technical coaching and training to team members

What We’re Looking For

- Bachelor’s degree in Engineering, Computer Science, or related field
- 5+ years of technical support experience
- 2+ years of people leadership experience
- Strong networking knowledge (Wi-Fi, Ethernet, IP)
- Experience with CRM/ticketing tools such as Salesforce or ServiceNow
- Excellent communication and problem-solving skills
- Advanced English proficiency

Preferred

- ITIL certification or similar process management experience
- Telecommunications or networking industry experience

Join a company where innovation, collaboration, and customer success drive everything we do.

📌 Network Technical Support Manager (Monterrey)
🏢 Vistance Networks
📍 Monterrey