12 - Bilingual Dispatcher / Scheduler
About the role
We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).
What you will do Answer inbound customer calls, texts and emails; book service appointments and estimates.
Build and adjust the daily schedule for technicians and crews in the field service software.
Dispatch jobs, track arrival times and update customers on delays or changes.
Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
Confirm next-day appointments and follow up on open estimates.
Keep job records complete: notes, photos, parts used, invoices ready for billing.
Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.



What you bring
Must have 2+ years in dispatch, scheduling, customer service or a call center.
Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
Native or fluent Spanish.
Comfortable juggling calls, messages and a live schedule at the same time.
Strong typing and clear written English for texts and job notes. Nice to have Experience with field service software: Service Titan, Housecall Pro, Jobber or similar.
Experience with U. S. home-service, construction or logistics companies.
Basic knowledge of HVAC, plumbing or electrical terminology.
Quick Books or invoicing experience. #J-18808-Ljbffr

📌 12 - Bilingual Dispatcher / Scheduler (El Tecolote)
🏢 Cobalto Talent
📍 El Tecolote