About the Role
Our client, a prominent leader in the telecommunications industry, is seeking an experienced Agente de Soporte Técnico Avanzado to join their established operations center in Culiacán, Sinaloa. This role is crucial for providing top-tier technical assistance to residential and business customers, resolving complex network and service issues. The ideal candidate will have a strong technical aptitude, exceptional troubleshooting skills, and a dedication to customer satisfaction. You will be responsible for diagnosing and resolving a wide range of technical problems, ensuring minimal disruption to customer services. This is a fantastic opportunity to advance your career in a stable and reputable company.
Key Responsibilities Diagnose and resolve advanced technical issues related to internet, television, and phone services.
Provide step-by-step technical assistance to customers via phone and chat support.
Troubleshoot and repair hardware and software problems on customer premises when necessary.
Escalate unresolved issues to specialized technical teams or field technicians.
Maintain accurate records of customer interactions, issues, and resolutions.
Educate customers on product features, service offerings, and basic troubleshooting techniques.
Adhere to service level agreements (SLAs) and company quality standards.




Stay updated on new products, services, and technical advancements within the industry.
Collaborate with team members to share knowledge and best practices. Requirements Minimum of 2 years of experience in technical support, preferably in telecommunications or IT.
Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and common operating systems.
Excellent problem-solving and diagnostic skills.
Superior customer service and communication skills, both verbal and written.
Ability to work under pressure and manage multiple tasks simultaneously.
Proficiency in using ticketing systems and remote diagnostic tools.
Experience with hardware installation and troubleshooting is a plus.
Must be available to work versátil hours, including evenings and weekends, as needed.
Must be able to commute daily to our office in Culiacán, Sinaloa. Benefits
Our client offers a competitive base salary, performance-based incentives, comprehensive health and dental insurance, retirement savings plan, paid training programs, opportunities for career advancement within a growing organization, and a dynamic team environment. Employees also receive discounts on company services and enjoy a stable work environment in Culiacán, Sinaloa.
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📌 Agente De Soporte Técnico Avanzado (Centro Sinaloa)
🏢 Placements24
📍 Centro Sinaloa