WHAT MAKES US A GREAT PLACE TO WORK
Weareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork.
Wearecurrentlythetoprankedconsultingfirmon Glassdoor's Best Placesto Worklistandhaveearnedthe#1overallspotarecordseventimes.
Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance.
Theyrequireintentionalfocusonbringingtogetherabroadsetofbackgrounds,cultures,experiences,perspectives,andskillsinasupportiveandinclusiveworkenvironment.
Wehirepeoplewithexceptionaltalentandcreateanenvironmentinwhicheveryindividualcanthriveprofessionallyandpersonally.
WHO YOU'LL WORK WITH
You'll joinour Americas Benefitsteam,supportingtheadministrationanddeliveryof Bain'semployeebenefitsprogramsacrossthe United States.
You'll collaboratewith HRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.
WHERE YOU'LL FIT WITHIN THE TEAM
Asan Associatewithinthe Americas Benefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofour U. S.employeebenefitsprograms,includinghealth,life,disability,accident,retirement,perks,andleaveofabsencebenefits.
You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience.
You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedatimprovingoperationalefficiencyandtheoverallemployeeexperience.
Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.
WHAT YOU'LL DO
Employee Benefits Support & Service Delivery (70%)
Serveastheprimarypointofcontactforthe U. S. Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.
Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.
Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.




Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.
Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittent Familyand Medical Leave Act(FMLA)leave,coordinatingwith HRAndexternalleaveadministrators.
Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.
Distributerequiredlegalnotices,includingnewhireand Departmentof Laborcommunications.
Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.
Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.
Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.
Benefits Administration & Operational Support (20%)
Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.
Monitor COBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.
Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationto Payroll.
Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.
Supporttheannual Open Enrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.
Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchas Blue Cross Blue Shield, Delta Dental, Vision Service Plan,and Express Scripts.
Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,including Bright Horizons, Hyatt Legal,and Perksat Work.




Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,including Workday.
Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.
Benefits Projects & Continuous Improvement (10%)
Supportperiodicandadhocbenefitsreportinganddataanalysis.
Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.
Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.
Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.
Participateintestingandimprovementactivitiesrelatedto Workdayandbenefitsadministrationsystems.
ABOUT YOU
Required Qualifications
Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.
1+yearsofrelevantprofessionalexperience.
Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.
Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.
Strong Englishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.
Proficiencyin Microsoft Officeapplications.
Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.
Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.
Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.
Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.
Preferred Qualifications
Previousexperienceinemployeebenefitsadministration.
Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.
Familiaritywith Workdayorsimilar HRadministrationsystems.
Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.
WORKING MODEL
This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.
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📌 Associate, Americas Benefits (Tijuana)
🏢 BainInc
📍 Tijuana