The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal process for those contracts with business stakeholders.
They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality.The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal process for those contracts with business stakeholders.
They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality.The main objectives are:Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes.Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during bookingOwnership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality.
This will include the first year of newly booked contracts, which have been handed over from Contract Proposal Team.Develop a clear understanding of assigned contract baseDevelop and maintain good working relationships with key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions (GCC, ISLC, CPT)Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal tasks due dates and RNOC given to SOL SLA'sMaintain accurate and timely information in CRM for renewals, including attaching documentation for all stages of the renewal processUpdate opportunity Next Step comments weekly for all renewals in progress and against a CSS renewal milestoneProvides accurate updates of each contract renewal and any issues, during weekly MOS call with Service Contract Support Pole LeadEscalate issues in a timely manner to Service Contract Support Pole Lead,



which may delay renewal process – do not wait for next MOS callMaintains good knowledge of the renewal process SOP and Work InstructionsEnsures that a renewal opportunity exists and is linked to any renewal case/PSC in progress and is also linked to the service contract in CRMIdentifies scope for renewal of designated service contract base and works with Service Operations Leader to validate that scope during weekly MOS with SOLEnsure renewal case is created for each active renewal entitlement in CRMPrices scope accurately and obtain proposals from other depts (Cyber, HCP, Third Party), when needed for inclusion in pricing toolEnsure pricing matches between pricing tool and PSCObtains financial approval for all renewals before issuing the proposal to Service Operations LeaderCreates accurate proposal and/or other documentation for the Service Operations LeaderWhen customer PO is received, check details on PO vs Pricing tools and proposal, including sold-to party, payment terms, invoicing frequencyCreate accurate and complete booking package to handover renewal for financial booking in CRM and ERP and follow on activities (critical spare parts setup, third vendor purchase orders, SOFs and any other special instructions.)Continuously learns renewal process, pricing tools and CRM to identify possible improvement areas within the renewal process/toolsCreate and issue Welcome Packet to SOL within 7 days of contract booking (excluding exceptions)Takes part in tools Dev and UAT when needed, to support enhancements and to continuously learn new functionalityCover absences for CSS colleagues as and when needed, to keep renewals moving forwardEnsure in progress work is handed over to CSS backup when having planned leaveBe involved with the training of new employees,



including 'buddy' system for support with live renewalsAgree deadlines for tasks/actions required by other stakeholders and keep track of those actions/deadlines/owners via CRM or RAILContinually develop own knowledge and skills to support current role and career pathEnsure any changes made to VRW asset list during booking, must be communicated back to the Asset Support Team, to ensure correct data alignmentContact Service Contract Pole Lead as first point of contact on any issues or questionsProactively drive own IDP, goals and KPIs to meet targetsHold quarterly meetings with Direct Manager to drive own Individual Development PlanUse dashboard available in SF and Power BI to drive renewal tasks to on time completionDrive CSS pricing with SOL, so that local pricing is not used, excluding agreed countries.MUST HAVE2 years of experience working as a customer serviceExperience coordinating contract documentation and renewalsEnglish proficiencyWillingness to work in Hybrid role in CDMXExperience with Excel and SAPWE VALUEAble to forge strong internal business relationships and deliver on commitments.Demonstrates a strong commercial awareness.Excellent interpersonal skills as well as good verbal, written and presentation skills.Ability to multi-task and prioritise work.
#LI-HybridHoneywell Technologies is a integral, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world.
We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer.
By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.Honeywell is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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📌 Contract Renewal Specialist (Xico)
🏢 Honeywell Technologies
📍 Xico