We are looking for an experienced onsite AV/VC Operations Tier 3 Technician with excellent video conferencing and troubleshooting skills and happy to work in a versatile role.
You will provide AV client support and will be the escalation point of contact for requests from Tier 1 and Tier 2 technicians and customers to assist in conference room setup, and break-fix troubleshooting support.
You will also work closely with the client SME to troubleshoot AV systems and other AV related technologies.
Tier 3 technicians will be responsible to ensure and oversees the systems are set up and maintained based on the client's operating schedule and are always in working order.The idóneo candidate will have a track record of supporting large scale AV operations in a commercial enterprise environment, expertise in AV systems and having excellent interpersonal and written communication skills.
This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.
This position is based in beautiful offices located in Mexico CityHow You Will Make An ImpactEscalation contact for any AV equipment issues that the Tier 1/2 AV technicians cannot resolve on their ownConduct maintenance and troubleshooting for AV systemsStay connected and well communicated with the rest of the team as the AV Ops escalation SMEManage and coordinate physical installation of AV equipmentExecute ad hoc AV installation requestsDecommission and transport AV equipment for room refreshesTroubleshoot and maintain integrated audio systems in conference roomsQsys Designer adjustments and hardware configurationsShure wireless and ceiling microphone optimizationTroubleshoot and repair Crestron hardware and software (post-programming)Experienced in Crestron Toolbox and related hardware support (including but not limited to DM, NVX, Touch Panels, TX/RX pairs, HDMD, HDBT etc.)Track all requests and issues through Zendesk ticketing and communicate with the team through SlackEnsure that the correct information is being logged in all ticketsProvide data to aid FTE in delivering specific reporting metricsMonitor AV ticketing queue and resolve tickets in a timely mannerMonitor Slack channels and communicate needs and updates to the teamGoogle Meet Admin supportAssist with commissioning and turnover of new conference rooms and specialty spacesTroubleshoot and repair LED wall equipment (Sedna, Samsung, Planar)Utilize client provided tools and systems to successfully complete team tasksFollow all client required policies, standards, or safety guidelinesDocumentation of processes created by the vendor.
Ongoing maintenance and updates to the team site runbookWork with internal ticketing system and ensure appropriate level of information is logged in all tickets.
Also, monitor ticket queue and resolve tickets in a timely mannerCommunicate effectively with clients to identify needs and evaluate solutionsWhat You Will Need To SucceedBachelor's degree from an accredited institution with 5+ years of relevant work experience in AV operationsSubject matter expertise in AV deployments and operations support in a corporate environment and an understanding of audio/video signal flowCTS certification (preferred,



but not required)Experienced with all aspects of AV installation including cable pulling, rack building, cable management, various types of terminations (RJ45, DB9) structural accommodations, modifications, device installation, etc.2+ years' experience with Crestron and/or Logitech.Experience working with QSC, and Shure audio systems including ability to load and configure DSP projects and troubleshoot configuration issuesExperience working with LED walls including ability to troubleshoot hardware related issuesUnderstanding of networking technology, video transmission over networkProject Management Skills with large projects, organizational skills, and an ability to maintain standardsProficiency with any helpdesk support ticket management softwareAbility to multitask and prioritize departmental functions to meet deadlinesAbility to remain calm in high pressure/stress situationsAbility to communicate clearly and professionallyExperience working in a fast-paced and highly cross-functional organizationRequired AV/VC SkillsTroubleshoot and support video conferencing room Hardware (Google Meet conference room hardware)Deployment and break fix support for LCDs, Projectors, Cameras, Amplifiers, Microphones, LED walls (Planar, Samsung, etc.)Digital Signage Support (Appspace, Crestron scheduling panels)Install Audio Systems (soundtrack, QSC, Dante, etc.)Experience with technologies from Logitech, QSC, Shure#J-*****-Ljbffr

📌 Av/Vc Technician (Xico)
🏢 Milestone Technologies
📍 Xico